Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, we accept returns within 14 days of delivery provided that the item is in its original condition, unused, undamaged, and with all packaging and labels intact.
You may return items by courier or post. Once we receive the returned item, your refund will be processed within 7 business days.
If you have not received your refund within the expected time, please contact us at info@mrstore.com or +94755057322.
Exchanges
If your item arrives damaged, defective, or not as expected, we are happy to replace it.
Exchange requests can be made within 14 days of delivery by contacting:
info@mrstore.com
or +94755057322.
Please note:
- Exchanges are subject to stock availability.
- Items must be in resaleable condition with original packaging.
- The first exchange is free of charge.
- A second exchange may incur a service fee of LKR 500.
Shipping for Returns and Exchanges
Return and exchange shipping is handled in partnership with our trusted delivery providers. You may send returns via courier, post, or contact us to arrange a warehouse drop-off or pickup where applicable.
Once the returned item is received, refunds or exchange shipments will be processed within 7 business days. Delivery time may vary depending on location and courier handling.
